I am an experienced seller with a perfect rating over 1,000. However, recently I made a simple human mistake and send two buyers one another's CDs. I simply reversed the address labels.
When one buyer pointed it out to me, I immediately responded to him and to the other party, and essentially proposed that I would bear the cost if they would be willing to ship the correct CDs to one another.
One CD was priced higher than the other and the second person, the one who mistakenly received the higher priced CD, is taking the position that he wants to keep it, which is of course not fair to the other innocent party. The two CDs are not even close to one another in of genre.
This was clearly my mistake and as stated I am willing to take the financial loss. But my questions are: Does Discogs ever get involved in things like this? I could provide of course the dialogue proving that I am trying to do the right thing and he is not. And if he continues to insist on keeping the wrong CD, could I at least go back and change my toward him? The irony of this is that he was a brand new buyer and this was his first purchase, so I gave him a glowing rating to welcome him aboard.
Am I screwed, other than offering the first buyer a complete refund?
An update on this matter, trivial though it may be.......
The buyer who received the higher-priced CD has made it clear that he intends to keep the one he got, and has said that he considers the matter closed and I am not to bother him again. So I understand that I now have the responsibility to make amends to the first buyer, which I have already started.
But that leaves the matter of the glowing I gave to that buyer, which so far is his only , since he is brand new. It will really grate on my nerves if that stays up there, so that everyone else thinks he is perfect and off to a great start. So if possible, I would like to change it to say something to the effect of "buyer received wrong CD by mistake but refused to cooperate with resolving the issue."
After all, that would be the more accurate given the overall circumstances. So first of all, can be changed after submitted and if so, would you guys do it or would you let the matter drop?
As for you wanting to change the review, that implicates you more than it does them. So not sure that's a good idea.
You goofed. It happens. Just chalk it up to being part of the overhead in running a business. Block that buyer from future purchases. Life is too short to dwell on it.
Thanks DarreLP. Anyone else have any input? I was hoping for a majority rules opinion here. If it were up to me, I would change the rating in a heartbeat because the guy has been a jerk about it and I always hate to see anyone get away with anything. But I will not jump in and do anything hasty.
And yes, I have already accepted the fact that Discogs would not/should not get involved in this.
I think in this situation you should first of all consider that at the least it's an inconvenience for the recipients to have to go to a post office or whatever. The default position should be you're going to refund them.
You actually have payment for one of the items so that's better than it could have been.
Refund the buyer who did not receive the item they ordered and let them keep the wrong item. Remove the from the buyer who kept their item. Archive the orders. Move on.
You should keep in mind that you created the problem. Neither buyer got what they ordered. One buyer received an item that worth more, to you. That doesn't mean it's of value to them. Now you want them to fix what you bungled. Maybe they value their time, and want to cut their losses. And giving you a neg for not sending what they ordered would be appropriate.
