App Keeps Logging Me Out

Since the latest 'upgrades' the app keeps logging me out. I have to go through the whole process of logging in & waiting for my whole collection to synchronize sometimes several times a day! This never happened before the latest Software "updates". When logging in often get the message "bad token" & try again over wi fi even tho I was using WIFi. Never had issues of this magnitude before the software updates.

Same with me. I never had any issues with that before the latest update.

Same here..in the previous version I didn't have these issues.

Same here, issue with the last update. Love that nobody on Discogs has bothered to reply or acknowledge this at all, but they do send me happy emails about sales history calculations being better. As if I need that now, fix your first

Same.Very frustrating! Im also having an issue when you search a vinyl and try to go back to look at other versions, you’re required to type everything in search again. This latest update has made me want to look for another app. Before this update, I loved it!

Yes just happened to me again. Deleted app from phone & reinstalled as advised but still happening.

Same here, makes using this app annoying since this changed. I read they know about it and try to repair it.

Tried everything & still happening. Just since the last updates. Sometimes 'bad token' message comes up when logging back in. Have deleted app from my phone twice & reinstalled as suggested by developer. No improvement! This is obviously happening to several s. Why don't the wind back the last update & restore to pre-update when things were OK? Can't see any improvements with update just this being logged out issue.

Same for me . It happens several time a day.
In addition today, I lose 2023 emails which does not appear in my box ...

I've been logged out of the app once a day for the last ten days or so. Has happened on previous updates too, but has always been fixed in a day or two.
Really annoying that there's no response from the developers.

Agree. As I said earlier I did get a response from the developer but deleting & reinstalling the app as they suggested did not fix the issue. In fact I just had to again a few minutes ago.

Another problem occurring since the new updates is collection not showing at all after synchronizing. Again the 'bad token' message comes up. It says it's synchronizing but when you go to collection screen the white comes up asking that you start catologuing it. The number in your collection shows & the most recent added but you can only access individual items. I really wish they would fix these problems or roll back the updates. It wasn't perfect before the updates but it worked better than this frustrating mess. The collection eventually does appear but can take up to 30 minutes.

I've also been experiencing the logging out issue, seems to happen daily, then like others state you have to wait for collection to re sync. Now I'm also having issues seeing my collection at all. I've reinstalled twice now, still not functioning correctly

Please fix this. I'm so tired of having to log back in to Discogs and Last.fm every single day now.

Same here.
Please fix it.
Reinstalling the app doesn't solve the problem

I'm really surprised there hasn't been some major communication from developers on this logging out problem since the 'upgrade'. They did reply to my initial concerns as I have said before & told me to delete & reinstall the App on my Android phone. This clearly didn't work as it has not for several others on here. They then sent a email several days later in which I indicated the service was bad & the 'fix' didn't work. I have had no communication since (apart from others experiencing the same issue. Surely the time has come for the developers to come back to us all & indicate what ( or if) they are doing to solve this issue.

I first opened a topic on this issue here 21!! Days ago this is deeply concerning.

Agree its concerning. I have had no further communication from the developers & just had to yet again!

Yes, please fix ASAP - it's affecting me in my business tasks. Thanks :)

I'm not sure what Discogs are doing about this but for me it's getting worse by the day. It's now logging out everytime I leave it for a few minutes & as I am using it several times a day I am having to several times a day & wait for the 66 pages of my collection to load. This NEVER HAPPENED prior to the latest "update".

Same here. Sometime in the past couple weeks I have to lmoat every time I open the app on my Samsung. It's extra annoying because I have two factor turned on so I have to put in the code.

Also same here. And I have 2FA and it’s very annoying. I really get frustrated if it wil not fix. Same on PC or iPhone app.
I hope they will fix it soon!!!

Same here what the hell is happening.

Same here. Very annoying.

Same here.

Same here. Words

Hi Discogs team, please take all complaints seriously. App is logging out automatically which is annoying.

Same here. Logging out

Happening to me as well

Logs out every time I open the app

Same here…

Come on, this has been going on for weeks. Please fix it!

Logs out five times in a row... new record. Frustrating.

Yes same happened to me again last night. Kept logging out several times in a row. And still no access to artists discography or any official messages from Discogs or the developers to let the community know of progress on these issues.

Same here. Have to over and over again. The app looses also all the preferences.

More than 3 weeks now. Is anybody doing anything about this mess?

Same here....

Same here. Unable to use anymore.
Pure horror with 2FA.
Help! Asap please

This isntj ust the app it's the website too. Seems to be an issue with their cookie or something. 2fa is disabled now as I can't be fucked with it while this is going on.

Problems here as well. If I to the app (latest version on Android 14), I get logged out of the website on PC. And vice versa. Very annoying.

Not just the app, the web version is logging me out now, too.

Same issue here, been happening for weeks. I keep getting logged out on the app and on the web version.
Are Discogs even looking at this?

Same hère, what a Bad update 😕

Me too. Both app and browser versions.

Same problem.

Wondered why I couldn't reply to this but then I noticed: I was logged out, even though I had been using the website literally 5 minutes ago...

The latest version of the app for iOS logs me out every 24 hours or so as well.

Same here.Log out every day and initial sync after re .Really bad experience and annoying.

Still happening here as well

Has it been fixed? Haven't been kicked out at all today

Hopefully, fixed as I have gone 48 hours without being logged out. Help desk have replied to my direct fault report & said it should now be OK. Still not bringing up discography tho. Apparently they know about that & the technical team are still working on it.

Seit Wochen keine Discography mehr!! Was ist los? Langweilig. Auch keine Meldung, was los ist🤔😡

Spoke too soon. I've been kicked out on all of my devices again...

I DON'T KNOW WHAT IS HAPPENING WITH THIS APP. Makes me wanna throw my phone through the window. ha

Still the same crap even after the latest update. to the Android app -> get logged out on desktop sessions. via desktop -> get logged out of Android app. I don't know if it only affects those of us with 2FA enabled, but it's annoying.

Happening for me as well. Website and app.

Same here, this really needs to be fixed. Discogs??????

Yes please fix

Same here: had to log back in 3 times today

Just wondered if you are still being logged out have you upgraded to the latest version of the app? The 3rd version of the upgrade that caused the issue does seem to have fixed the logging out & the viewing of artists full discography. The only remaining issue is you can't filter the discography as well as before while using the phone app. You can see all the main release but can't see appearances on compilation. Since upgrading have only been logged out once in 2 weeks.

Just wondered if you are still being logged out have you upgraded to the latest version of the app? The 3rd version of the upgrade that caused the issue does seem to have fixed the logging out & the viewing of artists full discography. The only remaining issue is you can't filter the discography as well as before while using the phone app. You can see all the main release but can't see appearances on compilation. Since upgrading have only been logged out once in 2 weeks.

Databases queries on artist releases finally got fixed, but issues still remain. If i am not logged in, I'm searching else where instead on logging in again today. Guess other sites will get my purchases until they fix this issue.

Still the same problem, Discogs has ZERO CUSTOMER SERVICE

MrMusicMonkey
Still the same crap even after the latest update. to the Android app -> get logged out on desktop sessions. via desktop -> get logged out of Android app. I don't know if it only affects those of us with 2FA enabled, but it's annoying.

Same - still happening to me with the latest update, 2.38.3. Really annoying.

Same problem. Please fix that soon!

New updates, still have to multiple times of day. Wikipedia has been my go to for info instead of going through multi factor authentication to .

Adding my to the pool of s that keeps getting logged out. Only happens on my tablet however, my phone is working ok. Annoying. Have tried multiple approaches from allowing the cookies to disallowing, reset the app completely etc. Clearly seems to be related to the token somehow as it loads up then logs out.

I am running the latest release and can not get past the screen. I push and am redirected to the page on my mobile browser, which logs me in and instead of returning to the app just stays on the web browser page.

Same issue on a brand new Samsung Galaxy S23 Ultra, 2FA enabled. Sometimes happens on my Samsung tablet as well.

Issue still happening, I basically can't use the app or I'll be logged out of every device 😭😭

Thankfully this has resolved itself for me. No suggestions about how to fix it as nothing I've done has helped - anyway, it's fine now...

Keeps happening to me every single day, once a day no exception. Someone has to fix this soon..

Kept happening to me everyday, uninstalled the app as was getting frustrated with the experience of this. My device is Goole Pixel 7a on Android 14, lates Discogs app version. Reset my phone to factory settings and reinstalled, had no issues for one day then bham... having to every time. On the plus side, I now have more cash from not being able to by as much as easily.

Keeps happening here as well, both app and web. It's been like this for over a month. Crazy that they haven't fixed it yet...

Anybody managed to fix this somehow? I've just opened a ticket, let's see what happens next...

Logging into website logs me out of the app and vice versa. This issue has persisted for months now.

I was having this issue and I realized I had my phone browser set to private mode. I switched it back and the app stopped logging me out.

SlinkySavior
Logging into website logs me out of the app and vice versa. This issue has persisted for months now.

Doesn't seem to be the case with me, I just seem to get logged about once a day...

VeerVintageVinyl
I was having this issue and I realized I had my phone browser set to private mode. I switched it back and the app stopped logging me out.

Thanks for the tip. Do you use Chrome for Android?

iPhone app + safari for me. I still get logged out every once and a while but before it was constant.

SpringdaleHun
VeerVintageVinylI was having this issue and I realized I had my phone browser set to private mode. I switched it back and the app stopped logging me out.

Thanks for the tip. Do you use Chrome for Android?

iPhone app + safari for me. I still get logged out every once and a while but before it was constant.

Multiple times a day, on Firefox and Android app. So freaking annoying.

Proscaline
Multiple times a day, on Firefox and Android app. So freaking annoying.

It is... Waiting for reply from . I've manually deleted all site data including cookies but that did not help either.

Is the app down? Can't to collection from the android.

Yep having this same issue, every time I open the app it shows that I'm logged in for a moment and then dumps me back to a screen.

Em7add11
Yep having this same issue, every time I open the app it shows that I'm logged in for a moment and then dumps me back to a screen.

I experience exactly the same. It looks like as if tries to load covers of my collection on the dashboard then brings me to the page. Every day. No response from yet...

Just adding to the chorus; I haven't had a stable app session on my phone for months.

Cleared cache - no help
Cleared cache and storage - no help
Uninstalled app and won't use again until I hear in this thread that it has been fixed.

My local record store has far better service and I get my special orders in the same time frame as discogs, so maybe time for me to move on.

I had same problem and maybe solved it.
Go to your phone Settings and the Apps and find discogs app.
There is an slide switcj In app settins.
In finnish it is "poista oikeudet, jos sovellus ei ole käytössä".
In english something like "No device permissions if the application is not in use".
This seems to work with my phone.

jtniemi.13
I had same problem and maybe solved it.
Go to your phone Settings and the Apps and find discogs app.
There is an slide switcj In app settins.
In finnish it is "poista oikeudet, jos sovellus ei ole käytössä".
In english something like "No device permissions if the application is not in use".
This seems to work with my phone.

I had previously uninstalled the app due to this behavior. I reinstalled it to try your suggestion. I didn't use your suggestion as it appears to behaving for now. I'll try your fix if it acts up again.

thanks

jtniemi.13
I had same problem and maybe solved it.
Go to your phone Settings and the Apps and find discogs app.
There is an slide switcj In app settins.
In finnish it is "poista oikeudet, jos sovellus ei ole käytössä".
In english something like "No device permissions if the application is not in use".
This seems to work with my phone.

I'm sorry but this has nothing to do with the problem. This only means that if the app not used for weeks the phone will automatically revoke its permissions to protect privacy.

Also this seems to be a global problem as I'm regularly logged out of my Desktop sessions also, not only the Android app is affected... :(

Desktop app is stable for me (Chrome latest build). Since my re-install of the Android app, it too has been stable with no s.

A very strange problem to be sure.

Having the same issue here, both with the app and the website on my laptop. I keep getting logged out every few hours, it's really annoying.

Well, my phone app is back to logging out and they added some god awful captcha. I'm done with this horrible excuse of an app and will be spending my money locally

The addition of the captcha to make this problem even worse is putting me over the edge...

I've given up on the app due to the captcha, it's now pretty much unusable. Website is driving me nuts too. Does turning off MFA help?

kirkoid
I've given up on the app due to the captcha, it's now pretty much unusable. Website is driving me nuts too. Does turning off MFA help?

Just disabled my 2FA and have reinstalled to test phone app.

Why do you want us logged out at all times? Recaptcha now? This has been a problem for months. It's as if you don't want people using the app, it's a huge pain to even be able to use it.